About Us
Our focus is simple: helping people navigate conflict with clarity and confidence.
Conflict can be challenging, but it can also create an opportunity for better conversations, stronger relationships and positive change.
Drawing on professional mediation and conflict management experience, we support individuals, leaders and organisations to address difficult situations early and find constructive ways forward.
We offer:
- Mediation – One-to-one, multi-party and mixed conflict mediation for workplace and residential disputes.
- Conflict Navigation – Practical one-to-one support, facilitated conversations and guidance on the best route forward.
- Conflict Health Checks – Helping organisations identify conflict themes and address issues before they escalate.
- Leadership Advantage™ – Practical leadership development for handling difficult conversations, building trust and managing conflict with confidence.
- Workshops & Training – Interactive sessions that build practical skills in communication, conflict management and difficult conversations.
Better conversations. Greater clarity. More constructive outcomes.
"...you never really understand a person until you consider things from their point of view.” Harper Lee
Our team
Accredited Mediator
Mary
Mary is an experienced Accredited Interpersonal Practice Mediator who has worked in many areas of mediation including the management of an intergenerational mediation service and community mediation. Alongside her mediation work she is a trustee of a local charity and holds a degree in European Business Administration & Languages, along with a Postgraduate Diploma from the Chartered Institute of Marketing.
She delivers practical skills based conflict management training, drawing on her varied experience in mediation. She supports individuals in building their confidence and ability to communicate in challenging situations. Her training style is practical, engaging and grounded in real-world workplace and residential experience.
Languages: English | Conversational French
Trainer
Accredited Mediator
Jacqui
We are delighted to be working alongside Jacqui. Jacqui is an experienced trainer, facilitator and mediator dedicated to helping people and organisations and build trust, resolve conflict and foster inclusive, collaborative environments. With a professional background spanning the charity and social impact sector Jacqui brings a breadth and depth of experience, underpinned by a PhD and a lifelong commitment to learning. She has designed and delivered acclaimed programmes such as Dialogue for Social Cohesion for the Refugees as Re-Builders™ initiative, developing participants’ capacity for active listening, empathy and constructive dialogue across divides. Guided by fairness, empathy and a commitment to inclusion she brings a calm, reflective presence to all her training and facilitation, work empowering individuals and teams to move forward with confidence.
Languages: English |
Support
Coach
Beatrice
Beatrice (or Bea as we like to call her) is is a certified coach. She joined last year bringing her experience in private one-to-one coaching.
Languages: English | Native French
Tech
Support
Matt
Matt keeps us on track, making sure all our tech needs are met - we'd be lost without him!
Languages: English | Tech Speak